Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@sgno1.com.
- Semua
- Pre Sale Questions
- Technical Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Yes. Selected product we sell is 100% Halal certified, ensuring they are safe and suitable for our Muslim customers. We work only with trusted suppliers from Singapore and Malaysia.
Yes. We provide international shipping to selected countries. Shipping fees and delivery times vary depending on your location and customs clearance.
Singapore orders: Delivered within 2 working days after processing. International orders: Usually 7–14 working days, depending on the destination.
Due to the perishable nature of food, we do not accept returns. However, you may request a refund within 30 days if: The product arrives damaged or defective You received the wrong item The product is expired or unsafe
You can reach us via: 📧 Email: support@sgno1.com 📱 WhatsApp: +65 88026403 💬 Live Chat: available Mon–Fri, 9am–6pm
Yes. We welcome bulk and wholesale inquiries. Please contact us directly for special pricing and arrangements.
Technical Questions
No. You may checkout as a guest. However, creating an account allows you to track orders, save shipping details, and receive exclusive offers.
We accept credit/debit cards, PayPal, and selected e-wallets. Local Singapore customers may also use PayNow/GrabPay (if available at checkout).
Yes. Our store uses SSL encryption and trusted payment gateways. Your card details are never stored on our servers.
Once your order is shipped, you will receive an email with tracking details. You can also log into your account and view the “My Orders” section.
Try clearing your browser cache or using another browser. If the problem persists, please contact our customer service.
Orders can only be changed or cancelled before they are processed (within a few hours after purchase). Once packed and shipped, changes are not possible. Please contact customer service as soon as possible.
Go to the login page and click “Forgot Password”. Enter your email, and we’ll send you a reset link.
Yes. SGNO1.com is fully mobile-optimized, and you can shop easily from your smartphone or tablet.
Please check your spam/junk folder. If you still don’t see it, contact customer service with your payment reference number so we can assist.